PLEASE MAKE SURE TO CHECK THE PRODUCTS UPON DELIVERY.
PLEASE DO NOT ACCEPT THE PRODUCT AND HAVE A WRITTEN REPORT RECORDED WITH THE CARGO OFFICER, IF YOU DETECT A PROBLEM RESULTING FROM MANUFACTURE OR SHIPPING (CRUSHED, BROKEN, TORN PACKAGE, DEFECTIVE ETC.)
OTHERWISE, YOU ARE DEEMED TO HAVE ACCEPTED THAT YOU HAVE RECEIVED A NON-DAMAGED AND STEADY PRODUCT/SERVICE.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL?
1.1. In the distance contract relating to sale of goods, BUYER can exercise the right of withdrawal by rejecting the goods delivered without undertaking any legal and criminal liability and without any reason legally within 14 (fourteen) days after the receipt of the product to the Buyer or person/entity in the indicated address. Expenses incurred in relation to the right of withdrawal shall be borne by the SELLER, except for the legal exceptions.
1.2. In order to exercise the right of withdrawal, Buyer shall send a written notice to SELLER’s relevant address specified on Article 2 within the duration of 14 (fourteen) days via certified mail or e-mail.
1.3. In case the right of withdrawal is exercised, the following shall be delivered by BUYER to SELLER:
a. Invoice of the product given to the person or BUYER,
b. Turn-in slip or cancellation statement,
c. Full and non-damaged form of the product subject to return in a way detailed in the distance sales contract.
1.4. SELLER is obliged to return the BUYER the total collected amount including the delivery cost of the good to BUYER if any, within the duration of 14 (fourteen) days at the latest after the cancellation statement is received. If the SELLER does not make an offer to take back the good after the cancellation statement is received, then the BUYER must return the good to the SELLER within 10 (ten) days after the receipt of notification for the exercise of right of withdrawal via the cargo/transportation firm which first delivered the good to BUYER, unless SELLER makes an offer to take back the good after the receipt of cancellation statement.
1.5. Customer is obliged to return the product in the form delivered to customer and to compensate the loss of commercial value of the good, if it is used. In case the value of the good decreases due to a defect resulting from the BUYER or in case the return is not possible, BUYER is obliged to compensate the damage to the SELLER in proportion to defect. Right of withdrawal is not available in case the product is lost.
1.6. SELLER reserves its right not to accept return the product when it detects any burst, impairment, smash, crash, tearing and other cases on the product and package and when the product is not returned in the form as delivered to the customer.
1.7 BUYER accepts that the right of withdrawal shall not be exercised in the below cases pursuant to the 1st Paragraph of the 15th Clause of the Regulation on Distance Contracts:
a) goods and services of which price is variable due to the financial market fluctuations and is not under the control of seller or provider,
b) goods prepared upon the demand or personal needs of the consumer,
c) Perishables or goods with close expiration dates,
ç) goods of which protective elements such as package, tape, seal are open after delivery; goods of which return is ineligible for health and hygiene,
d) goods mixed with other goods after delivery, which are impossible to be resolved inherently,
e) goods when their which protective elements such as package, tape, seal are open after delivery, such as book, digital content and computer consumables offered in real environment,
f) delivery of periodicals such as newspaper and magazine, other than those offered within the scope of subscribership agreement,
g) services offered on a certain date or period, for purposes of accommodation, carrying goods, car rental, catering, entertainment, relaxation and leisure
ğ) services offered instantly on electronic environment or intangible goods instantly delivered to the consumer,
h) services launched with the approval of the consumer before the expiration of the duration of withdrawal right.
